Privacy Policy
Your privacy matters to us. We're committed to protecting your personal information and being transparent about how we collect, use, and safeguard your data.
Information We Collect
At extrondox, we collect information that helps us provide better educational services and improve your learning experience. We believe in collecting only what we need and being upfront about why we need it.
Account Information
When you create an account, we collect your name, email address, and password. We also store your learning preferences and progress to personalize your 3D game design education journey.
Course Activity Data
We track your progress through our 3D game design fundamentals courses, including completed lessons, quiz scores, and project submissions. This helps us understand how you learn best.
Technical Information
We collect device information, browser type, IP address, and usage patterns. This data helps us optimize our platform performance and ensure compatibility across different systems.
Communication Records
When you contact our support team or participate in course discussions, we keep records of these interactions to provide better assistance and maintain educational continuity.
How We Use Your Information
Your information serves specific purposes that directly benefit your learning experience. We use your data to deliver personalized education, track your progress, and improve our teaching methods.
Course personalization relies on your learning patterns and preferences. We analyze which topics you find challenging and which concepts you grasp quickly, then adjust our recommendations accordingly.
Administrative communications include course updates, schedule changes, and important announcements about our 3D game design programs. We also send progress reports and achievement notifications to keep you motivated.
Our Data Protection Approach
Encryption Standards
All personal data is encrypted using AES-256 encryption both in transit and at rest. Your passwords are hashed using industry-standard bcrypt algorithms.
Access Controls
Only authorized team members can access personal data, and access is logged and monitored. We use role-based permissions to limit data access to what's necessary for job functions.
Regular Security Audits
We conduct quarterly security assessments and vulnerability testing. Our systems are monitored 24/7 for suspicious activity and potential security threats.
Your Privacy Rights
- Access Your Data: Request a complete copy of all personal information we have about you, including your learning records and account details.
- Update Information: Modify your personal details, communication preferences, and learning settings at any time through your account dashboard.
- Delete Your Account: Request complete removal of your account and associated data. We'll delete everything within 30 days of your request.
- Data Portability: Download your learning progress, course completions, and personal data in a machine-readable format.
- Opt-Out Communications: Unsubscribe from marketing emails while maintaining essential course and administrative communications.
- Restrict Processing: Limit how we use your data while keeping your account active for essential educational services.
Data Retention Periods
Course Progress Data
Learning progress, quiz results, and course completions are retained for 12 months after course completion to provide certificates and transcripts.
Account Information
Basic account details are kept for 3 years after account closure to comply with educational record requirements and prevent fraudulent re-registration.
Technical Logs
Server logs, IP addresses, and technical data are automatically purged after 6 months unless needed for security investigations.
Taiwan Privacy Law Compliance
As an educational platform operating in Taiwan, we comply with the Personal Data Protection Act (PDPA) and maintain data processing standards that meet local regulatory requirements. Our Taiwan-based operations ensure your data remains within appropriate jurisdictional boundaries.
You have additional rights under Taiwan privacy law, including the right to request information about our data processing activities and file complaints with local privacy authorities if needed.
Third-Party Services
We work with carefully selected partners to provide our educational services. Payment processing is handled by secure, PCI-compliant processors who encrypt all transaction data.
Analytics services help us understand how students interact with our course materials. We use this information to identify areas where students struggle and improve our teaching methods.
Cloud hosting providers store course materials and user data in secure, encrypted environments. These providers meet international security standards and maintain facilities in appropriate geographic regions.
We never sell or rent your personal information to third parties. Any data sharing occurs only when necessary to provide our educational services or when required by law.
International Data Transfers
Some of our service providers operate internationally, which means your data might be processed outside Taiwan. When this occurs, we ensure appropriate safeguards are in place through contractual protections and adequacy decisions.
All international transfers comply with Taiwan's Personal Data Protection Act and include specific security requirements and data handling restrictions.
Privacy Questions & Requests
Have questions about your privacy or want to exercise your rights? We're here to help you understand and control your personal data.
Email Privacy Officer
contact@extrondox.com
Response within 48 hours
Call Direct
+886902460453
Monday-Friday, 9AM-6PM Taiwan Time
Mail Address
No. 315號, Section 5
Zhongshan Rd, Yilan City
Yilan County, Taiwan 260